Thursday, May 06, 2004

Common Questions in the Office:
What is KM?
What is Knowledge Management?
What's to know?
How will this help sales?
How much will this cost?
Can we budget for this?
Where did this drama come from?
Where did this choas come from?
What is the Value of Knowledge Management?

Uncommon Office Responses:
KM is Knowledge Management.
Knowledge Management means maintaining and prioritizing information without limitation.
We need to know everything.
When we know who is buying and who is not we can then strategize how convert non sales into sales.
This could cost hundreds, thousands, or hundreds of thousands of dollars.
The budget for this will be margined in proportion to staff contribution. That means the more employees are willing to contribute to the effort, the less it will cost to arrive at the constant input of new data.
Drama comes from allowing what you don't know to remain a mystery.
Chaos comes from acting as if the drama is productive.


Knowlege Management is for everyone. Its something we do everyday without thinking about it. If this effort can be put into language it can be written down. If it can be written down it can be added to a database.

If it can be added to a database it can be published via web servers and can then be accessed from anywhere at any time.

How much do you know?

Converting Knowledge into Revenue means knowing that what you know can create new opportunities for growth and productivity.

Knowing means learning from experience, mistakes, and others.
It means paying attention, talking, and listening. IT means ..

Takin' it to the streets

Just when you thought you did all you could do.

Just having the technology doesn't mean you don't have to interact with your customers. In business people buy what your selling when they are secure in knowing that what you are putting out is something that they can respect and agree with. That means getting to know you.

When your customers and colleagues are getting to know you, do they have obvious reasons to like what they are learning?

Being likeable means helping out, getting involved, and caring.

If you don't care about the effect what you are doing, saying, selling, and thinking about affects others chances are no one will care to support you.

Sharing the wealth means being happy with what you have done and extending that happiness to everyone that comes in contact with you.

Business KM core ideas:

What are we selling?
What is good or great about what we are selling?
What is our industry?
What is the average interest in our industry?
Who would benefit the most from what we have to offer?
Are we affordable?
Can we improve our effort by..
What was the result of our previous advertising efforts?
What did we learn?
What do we need to do differently to improve the situation?
Who are our customers?
What are their experiences with us?
What can I do in my immediate role to improve situations?
Can I help my co-workers do more for the company with what I have learned?
Are we Making money or losing money?
Are we being likeable?

These are some of the key questions to get started with building a core Knowledge Management focus.

Answers to these and other questions should be go into a database and be used to implement new stratgies by all involved.

The key is to ask questions and collect questions. Questions mean a desire to know and relay information this is how knowledge is collected and increased. It gives our answers a sense of direction. Every employee should feel connected to company questions and answers as part of their daily responsibility to not just doing their job but to increasing the value of daily input and out put in terms of the types of experience being had.

Best question to ask. If I was approaching this company as a consumer rather than an employee would I be satisfied? Would I want to refer others to this company? And so on.

I have found that I do my best work when I take the time to approach my job as I would most want to be approached as a customer and a person. I try and put out what I would most want to receive the result people like me and are more willing to help me do a better job.

Knowledge Management means asking,"What does Knowledge Management mean to you?"

If you are doing it right it means remembering the questions that were posed when the company first got started or discovered.


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9:53 PM  

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